Returns Policy
Last updated: 1 October 2026
We want you to love what you ordered. If something is not right, here is how we make it right.
1. Return window
You may request a return within seven (7) days of delivery, unless a different period is shown for a specific Product at the time of purchase.
2. Condition for a return
To be eligible, a Product must be unworn, unwashed and undamaged, with its original tags attached and original packaging intact.
3. Items that cannot be returned
For hygiene reasons, innerwear, swimwear, earrings and similar items marked as final sale cannot be returned unless the item is defective or materially different from what was ordered. Made to order or personalised items are also excluded, unless defective.
4. How to request a return
Open My Account, then My Purchases, find the order, and select Raise an Issue or Return Order. Let us know what went wrong and, where helpful, add a photo, this helps us sort things out faster.
5. Refunds
Once your return is received and inspected, a refund is issued to your original payment method within seven (7) business days. If your order was paid by cash on delivery, your refund is made by bank transfer, so please have your bank details ready when you raise the return.
6. Who covers the cost of a return
If a Product arrives defective, damaged or not as described, return shipping is on us. If you are returning something simply because you changed your mind, a small return shipping charge may apply, which will be shown to you before you confirm the return.
7. Cancelling an order
You can cancel an order at no cost any time before it has been dispatched. Once an order has been handed to our delivery partner, the usual returns process applies instead.
8. Need a hand?
Our team is happy to help with anything return related. Reach us at corp@andhum.com or through the Help section of your account.
This policy may be refined as the Marketplace launches and we learn from real orders. Material changes will be posted here with an updated date.